Mission, Vision and Value Statement of Zappos.com free essay sample

Zappos. com is one of the world’s largest online shoe and clothing store. It’s headquarter is currently located in Las Vegas, Nevada. Zappos. com was founded in 1999 by Nick Swinmurn, and acquired by Amazon. com in 2009. Mission: ‘Delivering Happiness’ Zappos aims to provide the best customer service possible. In order to create a loyal customer base, they have been trying to offer a customer service as perfect as they can. One of the interesting customer experience stories I came across is a customer service phone call that lasted 8 hours and 3 minutes. In this story, a ‘Customer Loyalty Team’ member helps a customer find a cycling shoe on another site when they are out of stock. Offering free shipping, free return shipping and 365 day return policy is another example that shows how Zappos is passionate about its customers’ happiness. As a part of excellent customer experience, Zappos has 100% satisfaction guaranteed return policy and tries to make return process as convenient as possible. We will write a custom essay sample on Mission, Vision and Value Statement of Zappos.com or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page And also, Zappos encourages its customers to order several items, check them out, and return if they don’t want. It looks like it was not a coincidence for Zappos to reach $1 billion in annual sales by 2008, two years earlier than expected. Values: Zappos has 10 core values: 1) Deliver WOW Through Service 2) Embrace and Drive Change 3) Create Fun and A Little Weirdness 4) Be Adventurous, Creative, and Open-Minded 5) Pursue Growth and Learning 6) Build Open and Honest Relationships With Communication 7) Build a Positive Team and Family Spirit 8) Do More With Less 9) Be Passionate and Determined 10) Be Humble â€Å"At Zappos, our belief is that if you get the culture right, most of the other stuff —like great customer service, or building a great long-term brand, or passionate employees and customers — will happen naturally on its own† says Tony Hsiesh, CEO of Zappos. And he says that their culture is their brand. To maintain their culture, they start with the hiring process and they have two different sets of interviews. At first interview, they look for relevant experience, technical ability fit within the team, etc. At second part that HR department conducts, they look for culture fit. Interviewing job applicants in a room resembling a talk show set can show that how people at Zappos embrace the values. At the end of fourth week of training of a newcomer, Zappos offers a $2000 quit bonus with a check for the time she or he has already worked. Zappos does not want anyone to stay if they do not feel that they would not be a good fit for the company. ‘The recruiting team interviews candidates for culture fit and a willingness to change and to learn. They notice how applicants interact at lunch. Do they talk with others or just the person they think makes the hiring decision? Our shuttle drivers tell us what candidates say during the ride back to their hotels† said senior HR manager Hollie Delaney in an interview with HR Magazine. I think this is a good example of not only culture fit but also family spirit. Vision: ‘Delivering Happiness’ Zappos’s vision statement remains the same. They believe that fulfillment of their mission will help them succeed in the future as well. References Hargis, Michael B., and Don B. Bradley III. Strategic human resource management in small and growing firms: Aligning valuable resources. Academy of Strategic Management Journal 10.2 (2011): 105. Dhiman, Satinder, and Joan Marques. The role and need of offering workshops and courses on workplace spirituality. Journal of Management Development 30.9 (2011): 816-835. Burkus, David. A tale of two cultures: Why culture trumps core values in building ethical organizations. The Journal of Values-Based Leadership 4.1 (2012): 6. Asif, Muhammad, and Matthias HJ Gouthier. What service excellence can learn from business excellence models. Total Quality Management Business Excellence 25.5-6 (2014): 511-531. Kilber, Jennifer, Allen Barclay, and Douglas Ohmer. Seven tips for managing generation Y. Journal of Management Policy and Practice 15.4 (2014): 80. Holland, Jennifer, and Jackie Weathers. Aligning a companys people strategy with its business strategy and brand strategy. Journal of Brand Strategy 2.3 (2013): 245-258. Klemmer, Lindsey Pilar. Mission-driven communication for the non-profit organization: a case study of the Downtown Spokane Partnership. (2016). MacCormack, Ryan, et al. Zappos as a High-Performing Organization. Hsieh, Tony. IMPACT OF LEADERSHIP QUALITY IN AN ORGANIZATION. Allen, George P., et al. The Role of Servant Leadership and Transformational Leadership in Academic Pharmacy. American journal of pharmaceutical education 80.7 (2016): 113.

Best Ideas Arise From a Passionate Interest in Commodity Stuff

Best Ideas Arise From a Passionate Interest in Commodity StuffSampl and the Life Hacker by Nate Zent list the best ideas for people to pursue after they have heard the best ideas arise from a passionate interest in commonplace things. The Sampl formula includes eight categories of commonplace ideas. These are:There are a number of places that will promote the Life Hacker by Nate Zent. The best way to find out what they offer is to look online. If you do not want to buy the book, you can simply get their website. This site has a good mix of information including the first book and a lot of tips on how to be successful.By the time you have read through the first Sampl book, there will be some great tips in this book that will help you be successful at life. It is important to have some form of discipline in order to make it in this competitive world. If you do not have discipline, it will hinder your success. The four main categories in the Sampl formula are passion, productivity, time and discipline. Passion includes a focus on what you want to achieve and also has to do with the skill of curiosity and also curiosity.Another good book on the Sampl and the Life Hacker by Nate Zent list the best ideas for people to pursue after they have heard the best ideas arise from a passionate interest in commonplace things. The advice given in this book comes in two forms. One is that of doing things on your own or getting others to do them for you. The other form of the best ideas for people to pursue after they have heard the best ideas arise from a passionate interest in commonplace things involves outsourcing.Passion for your work is essential for success. It is your key to success. People need to have a passion for what they do. The only way to determine how much passion you have is to ask yourself how many times you have thought about what you do.Productivity is another word that describes the whole idea behind the Sampl. You cannot be productive if you do not have the time to do so. You have to decide how much time you have and how many people you would like to work with. You can make a lot of money by doing a very simple job like gardening or small construction work.When you consider the topic of productivity, you should keep in mind that your productivity will be tied to your time management skills. There are many different people who get very good at what they do. Their productivity is tied to how much they work on their daily schedule. There are several people who do not work at all on their daily schedule. They are doing nothing but chilling out and watching television.If you are able to find the passion and the drive to do what you do, you will be a lot more productive. For instance, if you like gardening, a large majority of people do not have that passion. Many people are looking for ways to change their schedules and their careers around in order to spend less time on the job but make more money.